Return & Refund Policy

RETURN & REFUND POLICY

Thank you for shopping with Fabucalm. We hope you enjoy your new clothing. If an item is not right for you, please review the return and refund information below.

RETURNS

Under our voluntary return policy, eligible clothing items must be returned within 30 calendar days of purchase.

For returns due to a change of mind, size preference, or color preference, items must be:

  • Unworn and unwashed.

  • Undamaged and free from stains, odors, or signs of use.

  • Returned with their original tags attached.

  • Accompanied by an order number or other proof of purchase.

You may carefully try clothing on indoors to check the fit. Please return items in their original packaging where possible.

These conditions do not limit any mandatory cancellation, return, or other consumer rights available under applicable law.

RETURN PROCESS

To arrange a return, please email [email protected] with your order number, the item you wish to return, and the reason for your request.

Our Customer Service team will provide the return address and instructions. Please use the address provided by our team, as the address printed on your delivery package may not be the correct return location.

Pack your item securely and include your order number or proof of purchase. We recommend using a tracked shipping service and keeping your shipping receipt.

RETURN SHIPPING COSTS

If you return an item because you changed your mind, selected the wrong size or color, or no longer want it, you are responsible for the return shipping cost, except where applicable law requires otherwise.

The cost depends on the carrier and service you choose. If we provide a return label, any agreed label charge may be deducted from your refund. You will not be charged twice for the same return shipment.

If we sent an incorrect item, or your item arrived damaged or faulty, we will cover the necessary return shipping costs. Please contact us before arranging shipment so we can provide instructions.

ORDER CANCELLATIONS

Orders are generally processed and dispatched within 1–3 days, unless a different timeframe is stated for your order.

To request cancellation or a change to your size, color, or delivery details, please contact [email protected] as soon as possible.

We can normally cancel or modify an order before shipment. Once a package has been dispatched, we may be unable to stop delivery or change its contents.

This does not affect any applicable statutory cancellation rights or your eligibility to return an item under this policy.

REFUNDS

After receiving your returned item, we will inspect it and notify you by email about the outcome of your return.

Approved refunds will be issued to your original payment method without undue delay and within the timeframe required by applicable law. Where the law requires us to act on proof of return shipment, we will do so.

The time for a refund to appear in your account depends on your bank, card issuer, or payment provider.

Any original delivery charges that must be refunded under applicable law will also be included.

EXCHANGES

If you would like a different size or color, please contact [email protected].

Exchanges are subject to stock availability and the applicable return conditions. Our team will explain the available options and any shipping costs before you proceed.

RETURN EXCEPTIONS

Unless applicable law provides otherwise, the following items are excluded from change-of-mind returns:

  • Clothing made to your specifications or clearly personalized for you.

  • Sealed underwear or intimate apparel that has been unsealed and is unsuitable for return for health or hygiene reasons.

  • Gift cards.

These exclusions do not remove your rights if an item is faulty, damaged, incorrectly supplied, or not as described.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please contact [email protected] as soon as you discover an issue. Include your order number and a description of the problem. Photos, where available, can help us assess it.

We will arrange an appropriate resolution, such as a replacement, refund, or other remedy required by applicable law.

QUESTIONS

If you have any questions about returns, refunds, exchanges, or cancellations, please contact:

Fabucalm Customer Service
Email: [email protected]